FAQ

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club chainstitch refunds and exchanges
If there is an issue with your order, please email hello@clubchainstitch.com as soon as possible.

Refunds and exchanges will be accepted within 2 weeks of receiving your order, as long as the returned item is unused and in its original condition.

No refunds or exchanges will be accepted on custom orders.

club chainstitch shipping and delivery times

You will receive a tracking notification when your order has shipped.

Ready to ship items will ship out in 1-2 days.

Custom t-shirts will ship out in 5-7 days.

Bigger custom orders may take longer to ship. You will be informed of your specific ship time when the order is placed.

If you have any questions about shipping or delivery time, email hello@clubchainstitch.com

club chainstitch how to care for chainstitch embroidery

To care for your embroidered t-shirt, wash inside out in cold water and air dry. Avoid ironing directly on lettering.

To care for your garment after ironing on a patch, hand wash and air dry.

To care for your garment with direct-to-garment custom stitching, hand wash and air dry.
club chainstitch custom orders and requestsIf you'd like to place an order for a custom item not listed in our shop, email details to hello@clubchainstitch.com or fill out the form on our Custom Page.

If you'd like another t-shirt color, thread color, font, or another custom detail that isn't available in our shop, email us before placing your order. Most custom requests like this can be fulfilled but may involve a slight price increase.

club chainstitch wholesale chainstitch orders
For all wholesale inquiries, email hello@clubchainstitch.com.