Frequently Asked Questions

Before You Order:

• Every piece is personalized and made to order for you.

• Current processing time: approx 2 weeks.

• Because items are custom made, personalized orders are final sale.

How do I personalize my order?

Simply enter your personalization details on the product page before adding your item to your cart. Each listing includes instructions and examples to guide you through the process.

Can I make changes after I place my order?

If you need to update your personalization or shipping address, contact us as soon as possible. We'll do our best to accommodate changes before production begins.

How long will my order take?

Every piece is made to order and stitched just for you.

Please check the specific product's details for the current production time.

Thanks for your patience while we make you something that's well worth the wait.

Can I send in my own clothes to be embroidered?

Yes! We offer embroidery on customer-supplied garments. Visit our Send Your Own Stuff page for details and instructions.

Do you offer rush orders?

At this time, we aren't able to offer rush production. If you need your order by a certain date within the range of the current production time, please reach out via email and we'll help you out.

If you need your order by a strict deadline, we recommend choosing a quicker shipping option to speed up the shipping time. You can compare the shipping options at checkout.

Can I see a proof before my order is stitched?

To keep production moving smoothly, we don't send proofs before stitching. We carefully follow the personalization details you provide, so please double-check spelling before placing your order. Feel free to reach out with any design questions you have. We're happy to help recommend what we think will look best.

Will I get tracking info for my order?

Yes! You'll receive a shipping confirmation email with tracking info when your order has shipped.

How should I wash my embroidered shirt?

To care for your shirt long term, wash inside out and tumble dry. Avoid bleach. Iron with steam as needed.

Following these instructions will help keep your embroidery looking beautiful for years.

Can I return a personalized item?

Because every piece is custom made specifically for you, we cannot accept returns or exchanges on personalized items.

If your order arrives damaged or has an error, please reach out to us as soon as possible with your order number and details about the issue. We'll help make it right.

Can I send my order directly to someone as a gift?

Absolutely! Just enter the recipient's shipping address during checkout. You can also enter a gift message when checking out that will be printed on a gift receipt.

Where are your products made?

Every order is embroidered in our Chicago studio using a vintage chainstitch embroidery machine.

Who makes my order?

Hi! I'm Annie, the owner and maker behind Club Chainstitch. I personally embroider every order in my Chicago studio.

Thank you for supporting my small business, it truly means the world!

Need anything else?

Have a question that wasn't answered? We'd love to help.

Reach out anytime at hello@clubchainstitch.com.

View all