FAQ

club-chainstitch-embroidery-thread
 
 
 
club chainstitch refunds and exchanges
If there is an issue with your order, please email hello@clubchainstitch.com as soon as possible.

Refunds or exchanges are not accepted on made to order items unless your order arrives damaged or incorrect.

club chainstitch shipping and delivery times

You will receive a tracking notification when your order has shipped.

Ready to ship items will ship out in 1-2 days.

Made to order items will ship out in 7-14 business days.

Shipping is $3.99 flat rate for all US orders.

Larger custom orders may take longer to ship. You will be informed of your specific ship time when the order is placed.

If you have any questions about shipping or delivery time, email hello@clubchainstitch.com

club chainstitch how to care for chainstitch embroidery

To care for your embroidered shirt, wash inside out in cold water and air dry. Avoid ironing directly on lettering.

To care for your garment after ironing on a patch, hand wash and air dry.

To care for your garment with direct-to-garment custom stitching, hand wash and air dry.
club chainstitch custom orders and requestsWe are NOT currently accepting outside garments for embroidery or other custom orders.

If you'd like another shirt color, thread color, font, or another custom detail that isn't available in our shop, email us before placing your order. Most custom requests like this can be fulfilled but may involve a slight price increase.

club chainstitch wholesale chainstitch orders
For all wholesale inquiries, email hello@clubchainstitch.com.